ORDER ONLINE OR OVER THE TELEPHONE, OR OTHERWISE USING THIS WEBSITE OR ANY OTHER
LCS, LLC WEBSITE. This product website (the "Website") is owned and operated by LCS,
and Conditions of Purchase and any amendments or supplements to it, together with our
and LCS, LLC. This Agreement governs your access to and use of any LCS, LLC Website, any
order you place through a LCS, LLC website or by telephone, and, as applicable, your use or
attempted use of our products and services (collectively, "Your Use").
Your use of the Website shall be deemed to constitute your consent to be bound by this Agreement
and shall be enforceable in the same way as if you had signed this Agreement. IF YOU DO NOT AGREE
TO BE BOUND BY THIS AGREEMENT, PLEASE DO NOT USE THE WEBSITE, DO NOT ORDER, AND DO NOT USE A LCS, LLC PRODUCT.
THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY
CLAIM TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEEDING IN COURT. IF YOU WANT TO OPT-OUT
OF THIS MANDATORY ARBITRATION AGREEMENT SEE BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO.
THE ARBITRATION AGREEMENT ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO
PROCEED WITH ANY CLAIM INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION.
NOTICE : DO NOT USE WITHOUT READING INSTRUCTIONS AND WARNINGS THOROUGHLY.
In order to use the Website, you must be (a) 18 years or older and have the power to enter into a
binding contract with us and not be barred from doing so under any applicable laws; or (b) 13
years or older and have your parent or guardian's consent to the Agreement. The Website is not
intended for children under the age of 13 and no person under the age of 13 may use the Website.
If you use the Website, you are affirming that you are at least 13 years old.
PROTECTION OF INTELLECTUAL PROPERTY RIGHTS AND LICENSE
You acknowledge that content available through the Website, including, without limitation, content in the form of text, graphics, software, music, sound, photographs, and videos, and content provided by suppliers, sponsors, or third-party advertisers ("Intellectual Property Rights"), is protected by copyright, trademarks, patents, or other proprietary rights and laws. You are hereby granted a non-exclusive, non-transferable, revocable, limited license to view, copy and print content retrieved from the Website for the sole purpose of using or placing an order via the Website, provided that you do not remove or obscure the copyright notice or other notices displayed on the content. Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Website shall be construed as conferring any other license or right, expressly, by implication, by estoppel, or otherwise under any of LCS, LLC or a third party's Intellectual Property Rights. Any rights not expressly granted herein are reserved.
THE 60 DAY MONEY BACK GUARANTEE
Try the Conture Kinetic Skin Toning System for a complete 60 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid S/H/P and initial cost assessed at time of purchase before the 60 day money back guarantee period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you have any questions, please contact the Conture Customer Care department for assistance by calling 1-800-976-9432.
CONTURE KINETIC SKIN TONING SYSTEM WARRANTY
Standard warranty covers the parts and labor for 1 year from the date of purchase. Product must be assembled and used as per the directions provided in product instruction guide found in original package.
INTENDED USAGE AND PROPER CARE.
The use of the Conture Kinetic Toning System outside of its intended usage will void manufacturer’s warranty.
Follow cleaning and maintenance instructions as provided in instruction guide; the failure to maintain cleaning practice will result in product working incorrectly and or cause failure of product which will not be covered under manufacturer’s warranty. Any modification to the Conture Kinetic Toning System may also result in the termination of manufacturer’s warranty.
In the event product fails, refer to your user’s guide. Please contact the Conture Customer Care department if failure cannot be rectified during our business hours and one of our representatives will gladly assist you in troubleshooting failure. In the event that product cannot be rectified by our agent(s) then we will provide user with a replacement authorization instruction on how to send product back to LCS, LLC for replacement or repair. Customer is responsible for all shipping and handling cost (to and from) associated with warranty repair or replacement. Include a copy of original packing list and detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All return items for replacement must be returned to our third party fulfillment processor at:
LCS, LLC. 12802 Capricorn, Stafford, Texas 77477
Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty repair.
The extended warranty, if purchased, covers the Conture Device and the Conture Charging Cord only for a period starting from the date of purchase to the complete term.
Warranty covers correction, replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty repair; damage caused by misuse may void warranty.
RETURN POLICY and 60 DAY MONEY BACK GUARANTEE POLICY
You will need to obtain a Return Authorization (RA#) Number by calling us at 1-800-976-9432. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#’s may berefused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-800-976-9432 from Monday - Friday during business hours of 8:30 AM to 5:30 PM Central time.
IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS
- All items must be returned in their original packaging along with all accessories, parts, and instruction manuals that were shipped with your original order.
- Returns received without original packaging will be charged a minimum 25% restocking fee per unit.
- LCS, LLC assumes no responsibility for merchandise damaged by carrier transporting and delivering returned merchandise.
- Returns received with damaged merchandise may be denied refund and customer may be held responsible to pay full value of product if balance exists on account for merchandise.
- Returns with missing parts will be charged a return fee for each component missing or not returned. Incomplete returns may result in additional billing.
- RETURN PERIOD: Your 60-day return period starts from the day your product is delivered (as per shipping carrier records). Customers are eligible to receive a return number for return up to 60-days from the day product is delivered.
- A Return Authorization number must be obtained within the 60-day return period as mentioned above.
- Returns must be received at our facility within 10 days of when the Return Authorization number is generated and given to you by phone.
- The initial trial shipping, handling and processing costs are non-refundable.
- You will be responsible for paying all return shipping costs to deliver product to our facility. Always use a trackable means of return shipment. We are not responsible for packages lost while in transit for return.
- Allow 4-8 weeks for refund to appear on your credit card statement.
- A 60 day money back guarantee order becomes a final sale which is non-returnable and non-refundable once the 60 day return period expires and any future balance becomes payable as agreed at the time of order.
- Topical solutions are non-returnable. We do not accept returns of topical solutions unless product other than what was ordered is delivered. Sales of topicals are final.
- All sales final on all Black Friday, Cyber Monday, New Year, Valentine's, Beauty & Holiday Sale specials. Limit one per person.
- All Sales final on promotional and discounted items.
Send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is recommended, send to:
LCS, LLC. - 60 DAY RETURNS
Stafford, TX 77477
Along with your return please be sure to include the following:
- Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
- Please write Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.
- A detailed explanation regarding your reason for returning the items.
- Information about whether you would like a refund or a replacement.
Customers opting to pay with our multi-payment method can order only one system per household and will be billed in the following manner: Initial trial cost and S/H/P will be charged at the time of order. Any additional accessories, rush shipping fees and additional product will also be billed immediately along with the initial charge and S/H/P fees. Customer will be automatically billed first installment after 30 days from ship date and then subsequent installments in 30 day increments until full balance is paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs as applicable. Each agreed upon installment will be assessed a processing fee. If any scheduled payment is missed or declined, we will be emailing and calling the customers on the contact details provided at the time of order placement. The customer will additionally be responsible for a late payment charge of $ 20.00, and all collection fees, including without limitation, attorney's fees that may result.
Initial cost paid at time of purchase plus S/H/P charges are not refundable. Applicable refunds on authorized returned product will be processed within 30 days of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY at 1-800-976-9432 before calling your credit card company as this will expediteclaims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of our receiving and approval of return. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund was issued because we were unable to verify that the return was ever received at our facility.
COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection related and attorney fees. Late payment fee of $20.00 per missed or declined installment may apply for processing fees and a finance charge of 1 and 1/2% per month interest fee will apply. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution. Multi-payment customers with declined electronic or credit card payments may incur late payment fees of $20 per payment due, interest, collection and attorney fees. LCS, LLC is not responsible for NSF or overdraft bank fees from customer’s bank. A 25% non-refundable restocking fee will be levied on all refused packages.
DISCLAIMER REGARDING INFORMATION PROVIDED ON THE WEBSITE
THE INFORMATION (INCLUDING, WITHOUT LIMITATION, ADVICE AND RECOMMENDATIONS) ON THE WEBSITE IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION BEFORE STARTING ANY NEW TREATMENT. YOUR USE OF THE WEBSITE IS SUBJECT TO THE ADDITIONAL DISCLAIMERS AND CAVEATS THAT MAY APPEAR THROUGHOUT THE WEBSITE. LCS, LLC AND ITS AGENTS ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE INFORMATION, SERVICES, OR OTHER MATERIAL ON THE WEBSITE. WHILE LCS, LLC STRIVES TO KEEP THE INFORMATION ON THE WEBSITE ACCURATE, COMPLETE, AND UP-TO-DATE, LCS, LLC CANNOT GUARANTEE, AND WILL NOT BE RESPONSIBLE FOR, ANY DAMAGE OR LOSS RELATED TO THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION ON THE WEBSITE.
DISCLAIMER OF WARRANTIES WITH RESPECT TO USE OF THE WEBSITE
THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LCS, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LCS, LLC DOES NOT MAKE ANY WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED LCS, LLC MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM LCS, LLC OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
MANDATORY ARBITRATION CLAUSE
All actions, disputes, claims and controversies of any type or nature whatsoever, whether arising before or after the date of this Agreement, and whether directly or indirectly relating to: (a) this Agreement and/or any amendments and addenda hereto, or the breach, invalidity or termination hereof; (b) any previous or subsequent agreement between the parties; and/or (c) any other relationship, transaction or dealing between the parties (collectively the "Disputes"), will be subject to and resolved by binding arbitration pursuant to the Rules of AAA. LCS, LLC will pay all fees for Arbitration cost unless deemed frivolous or brought for an improper purpose by AAA. The AAA Rules are available online at adr.org You agree that, by entering into this agreement, you and LCS, LLC are each waving the right to a trial by jury or to participate in a class action. Any award or order rendered by the arbitrator may be confirmed as a judgment or order in any state or federal court of competent jurisdiction within the federal judicial district which includes the residence of the party against whom such award or order was entered.
YOU HAVE THE RIGHT TO OPT-OUT OF THIS ARBITRATION PROVISION WITHIN 30 DAYS FROM THE DATE OF PURCHASE, USE, OR ATTEMPTED USE OF A LCS, LLC PRODUCT ( WHICHEVER COMES FIRST) BY WRITING TO LCS, LLC, 12802 CAPRICORN ST., STAFFORD, TX 77477 ; ATTN: GENERAL COUNSEL. FOR YOUR OPT-OUT TO BE EFFECTIVE, YOU MUST SUBMIT A SIGNED WRITTEN NOTICE IDENTIFYING ANY LCS, LLC PRODUCT YOU PURCHASED, USED OR ATTEMPTED TO USE WITHIN THE 30 DAYS AND THE DATE YOU FIRST PURCHASED, USED OR ATTEMPTED TO USE OF LCS, LLC PRODUCTS. UNTIMELY OPT-OUTS WILL NOT BE VALID AND YOU MUST THEN PURSUE YOUR CLAIM THROUGH ARBITRATION PURSUANT TO THESE TERMS.
It is extremely easy to customize Conture Skincare Club deliveries of your Conture topicals around your needs. Receive shipments of skincare as you use it or when you want it by contacting one of our representatives at 1-800-976-9432.
The Conture Skincare Club offers the convenience of having refills of your Conture topicals delivered to your doorstep in a timely and automatic manner. You will receive the club shipment often as agreed; product will be delivered to your address. All you pay is your monthly fee plus S/H/P per month or as agreed. Delivery cycles can be changed at any time by contacting Conture Customer Care at 1-800-976-9432.
We accept payment by Master Card, Visa, Discover and American Express. Payment may also be madeby using your debit card, check or money order. Check by phone payments must be made for the full purchase price. If you wish to send a cashier check, money order or check payment, please make payment payable to:
PO Box 630587, Houston, Texas 77263-0587
Check By Phone payments will be processed within seven (7) days of purchase date. A one time
Electronic Fund Payment of full price plus any applicable shipping & handling charges can be made overthe phone with the customer’s verbal authorization.
Please allow up to twenty-one (21) business days for payment approval on Check By Phone orders. Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, LCS, LLC may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.
Additional Fuel Surcharge may apply to your shipping and handling if needed without any notification.
ORDER DELIVERY TIME
All orders with regular shipping are shipped between 2 and 6 weeks* after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7- 10 business days. Consumers can expect an average of 2 to 10 days to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2-6 weeks. These regular shipping weeks may vary during "high volume days" such as holidays by up to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges associated with shipping and handling on return postage and a minimum 25% re-stocking fee on full purchase price will be assessed to receive and reprocess your order. Refused packages will not automatically stop us from making additional installment payments if applicable.
Initial shipping and handling charges are not refundable. Refunds on authorized returned trial offer product will be processed within 30 days of receiving returns. Allow up to 8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY (1-800-976-9432) immediately before calling your credit card company as this will expedite claims). Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receive and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.
COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection and attorney fees in the event unpaid balance has to be collected by a third party collection service. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor or financial institution.
A 60 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.
By accepting Terms & Conditions you agree to receive any future communications from LCS, LLC via email, phone or mail until requested otherwise.
TEXT MESSAGING OPT-IN
- By accepting Terms & Conditions, you accept to be opted-in to receive cellular text alerts concerning order, account updates or future offers / deals from LCS, LLC.
- All text messages sent to you are at standard rate. Other charges may apply. Message fees may apply, based on the type of text messaging program you have with your carrier; We shall not assess additional fees.
- HOW TO GET HELP: For more information you can reach us at: firstname.lastname@example.org or 1-800-976-9432. From your mobile phone you can get also get help information at any time by sending the text "HELP" to the short code to which you are subscribed. You shall receive a standard rate message from our service with information on the program you have subscribed to, Msg&Data Rates Apply, our website, email address and/or phone number and how to opt-out of our text messaging program.
- HOW TO OPT-OUT: To opt-out of our mobile program, reply STOP to any of the short codes that you receive messages on from us and you shall automatically be unsubscribed from our service. You shall receive a confirmation that you successfully unsubscribed but shall not receive any additional messages until you opt-in again.
- WARRANTY: We are not liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider or network operator.
LIMITATION ON LCS, LLC LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL LCS, LLC, ITS SUPPLIERS, PARENTS, SUBSIDIARIES, REPRESENTATIVES, AFFILIATES OR AGENTS BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITE; (2) THE USE OF, OR THE INABILITY TO USE, ITEMS PURCHASED ON THE WEBSITE; OR (3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS.
You agree to indemnify and hold harmless LCS, LLC, its directors, officers, employees, agents, co-branders, suppliers, subsidiaries, parents, and affiliates, from and against any and all liability, losses, claims, demands, disputes, damages, and costs of any kind, including, without limitation, reasonable attorneys' fees and costs of litigation resulting from or in any way connected with (i) your use of the Website; (ii) information you submit or transmit through the Website; (iii) privacy, tort or other claims (e.g., claims under the Federal Telephone Consumer Protection Act or its state law equivalent) relating to the provision of personal information (e.g., telephone number) to LCS, LLC that is not owned by you, in contravention of this Agreement; and/or (iv) your breach of this Agreement.
MODIFICATIONS TO THE AGREEMENT
VARIATION IN PRODUCT
Actual Conture system shipped may vary from product shown in photograph as slight cosmetic variations may exist from lot to lot of production.
OTHER IMPORTANT TERMS